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General terms of booking of "Plein Air des Chenes"

• The rental of accommodation or a camping pitch infers complete adhesion to the general booking conditions and acceptance of all arrangements.

• Each family must sign a non-transferable contract. This rental qualifies as a precarious lease.

• The tarifs and information published in the present brochure may be subject to printing errors or omission. Holiday tax is not included in the price of the stay. Only the prices cited on your bill are contractual.

• The campsite Le Plein Air des Chênes refuses access to families arriving with more participants than the capacity of the accommodation rented (including babies and children).

• Every booking contract is concluded with LE PLEIN AIR DES CHENES EXPLOITATION SNC RCS Paris 528040231.

• Booking confirmation will be sent out with the number of your camping pitch. While we endeavour to give you every satisfaction in taking into account your preferences, pitches are subject to availability and the number may be modified on arrival.

• The booking contract must be accompanied by a deposit. It will be deducted from the balance for the stay (-30 € booking fee). The campsite must be informed of any booking cancellation in writing, by means of a registered letter with confirmation of receipt. The calculation of how far in advance of arrival the cancellation was made runs from the date of receipt of the letter according to the proof of receipt. In all cases, the booking fee will be retained. Where cancellation insurance is not in place :
  • In the case of cancellation 2 months before the planned date of arrival, the whole deposit will be reimbursed.
  • In the case of cancellation between 2 months and 30 days before the arrival date, we will retain 50 % of the whole cost of the stay.
  • If the cancellation is less than 30 days before the arrival date, the whole will be kept.

• Cancellation Insurance : Subject to the respect of your contractual obligations, this guarantee allows you to obtain the reimbursement of expenses incurred in the case of cancellation of your stay due to the following exceptional events : Death or a serious accident on the part of you or your partner, your parents, children, brothers and sisters. Redundancy on the part of your self or your partner. Moving house when it is due to a professional posting. Damage to your main residence due to a fire, flood, theft or vandalism, storm or natural disaster. The cost of the cancellation guarantee is payable in full and only on reservation. To be applicable, the cancellation of the stay must be notified by registered post with proof of receipt and accompanied by precise and incontestable proof, at the latest three days after the event causing the cancellation. The booking fee and the cost of the cancellation guarantee is not reimbursable under any circumstances.

• The balance of the cost of the stay must be paid 30 days before the arrival date. Rentals run from 2PM-6PM SATURDAY to 11AM SATURDAY or 2PM-6PM SUNDAY to 11AM SUNDAY.

• In the event of any arrival not matching what was stated on the booking form, access to the campsite will be refused and the stay cancelled : the deposit will be retained by the campsite as well as the cancellation guarantee.

• If you have not arrived 24 hours after the planned date of arrival, the booking will be considered as cancelled. We will then have the right to cash the deposit.

• All campers are expected to respect the campsite rules. Noise : You are requested to be silent from 11pm. Two warnings for noise will result in expulsion. In the event of complaints or violence, the expulsion will be immediate. Access is closed to vehicles from 11pm. The circulation of vehicles is forbidden between 11pm and 7am.

• In the event of departure before the end of the stay, no reimbursement will be given. No reimbursement or compensation will be considered in the event of a temporary or seasonal closure of one or more of the services linked to a technical, climatic, administrative or legislative problem, a strike or any other reason.

• Each Chalet or Mobile Home contains pots and pans, crockery and cutlery as well as bedding (not including sheets, duvet covers or pillowcases). An inventory can be seen on request. The equipment in each Chalet or Mobile Home has been given a numbered inventory. The tenant is requested to check this on arrival and to report any anomaly on the same day.

• The cleaning of the Chalet or Mobile Home is the responsibility of the person who has rented it. At the end of your stay, the Chalet or Mobile Home must be given back in a perfect state of cleanliness. If this is not the case, a sum of 65 € will be retained from the deposit.

• Site cleanliness : Camping pitches must be kept clean. The leaving of rubbish is prohibited anywhere but in the refuse area. Two warnings for badly kept or dirty pitches will result in expulsion.

• It is the camper’s responsibility to take out insurance. The campsite declines any responsibility in the event of theft, fire, bad weather… and in the event of any incident relevant to the camper’s civil responsibility.

• Animals must be kept on a lead and vaccinated against rabies (a vaccination card must be shown). The owner must ensure that his or her animal relieves itself outside the campsite, or if the need arises to break this rule the owner must pick up the excrement and dispose of it in the campsite bins. It is forbidden to leave an animal alone on a camping pitch, tied up or shut in a vehicle or in the rented property. Dogs considered by the legislator as dangerous will not be accepted in the campsite.

• The pools are open in June and September from 10AM to 6PM and the toboggans from 11AM to 5PM ; on weekends in July and August the pools are open from 10AM to 7PM and the toboggans from 11AM to 6PM. The pool complex is open to the public. For men, only Speedo-style trunks are permitted.

• At the “Plein air des Chênes” barbecues on wood fires are formally forbidden under the immediate threat of expulsion.

• No complaint will be accepted unless it has been put it writing during your stay.

• In the event of litigation, the case will be dealt with by the authorities in the locality of the establishment.

• Personal image rights : You expressly authorise Camping “Plein air des Chênes” to use, free of charge, in any medium, any photos of you or your children that may be taken by the campsite staff for publicising.